The AI Copilot
for Modern
Support Teams.
Pulseflo analyzes every ticket, detects customer emotion, routes to the right agent, and drafts the perfect reply — while scoring live calls like a QA. Purpose-built for Shopify & D2C brands. Integrates with any CRM.
Pulseflo is your
agents' copilot.
It doesn't replace your team — it makes every one of them your best agent. Watch how a ticket moves through Pulseflo, end to end.
One console. Every agent. Every ticket.
Watch your support engine run in real time — tickets analyzed, agents suggested, drafts sent, calls scored. Pulseflo keeps your whole team synchronized.
Every stage, live — in your inbox.
Scroll to watch a real Shopify order flow through Pulseflo — from placed to refunded — with every notification, hand-off, and automation firing in sequence.
- WhatsApp + email at each stage
- Custom copy per stage
- No customer chases needed
- Delay detection via Shiprocket
- Proactive apology + coupon
- Auto-escalate to human when needed
- One-tap return via WhatsApp
- Auto-validated by policy
- Refund to Razorpay / Stripe
Every call, reviewed by AI.
When your agents are on a call, Pulseflo listens in real time and scores it like a senior QA reviewer — empathy, resolution, tone, script, compliance and missed opportunities.
See what Pulseflo saves you.
Drag the sliders. Watch the numbers move in real time.
Your team's newest
teammate.
Not a replacement — a multiplier. Pulseflo makes every agent your best agent by handling the analysis, the routing, and the first draft, so your team can focus on being human.
Plays perfectly with your stack.
One-click for the tools you already use. And connects to any CRM via API, webhook, or Zapier.
Native connection to orders, customers, refunds, tracking. Zero plugins.
Two-way conversations, order updates, refunds — all from one thread.
AI replies to DMs, story mentions, and comments with brand voice.
Messenger + Marketplace + Comments — all auto-handled by AI.
Threaded email support with AI drafts, auto-tags, and shared inbox.
Push escalations, VIP alerts, and daily insights straight into channels.
Real-time tracking, delivery predictions, and proactive escalations.
Instant refunds and payment link generation from any conversation.
Global refunds, subscription pauses, and dispute handling automated.
Two-way sync with legacy tickets so you can migrate at your own pace.
Import history, contacts, and macros. Pulseflo takes it from there.
Sync CX conversations into segments for smarter lifecycle campaigns.
Deep CRM sync — contact, deal, and note write-back after every ticket.
Enterprise CRM sync. Pipe every conversation into Service Cloud.
Webhooks + REST API + Zapier bridge. If it has an API, Pulseflo talks to it.
The future of customer
support starts here.
Pulseflo is launching soon. Join the waitlist to be one of the first Shopify brands live on our AI CX platform.