Every module.
One AI copilot.
Pulseflo is an AI copilot built for support teams. It analyzes, routes, drafts, and coaches — so your human agents stay in the driver's seat and ship human-first support at machine speed. Everything below is launching soon.
Ticket Analyzer
AI reads every incoming ticket, extracts intent, pulls Shopify order + customer history, and enriches with knowledge base context.
Emotion Detection
Real-time sentiment analysis on every message — anger, anxiety, joy, trust — with confidence scores.
Smart Agent Routing
Harsh emotion or high-stakes tickets get routed to specialists. Others matched to agents by skill, load, and history.
AI Reply Drafts
Three ready-to-send draft replies per ticket — empathy, sympathy, and resolution-first — in your brand voice.
Call QA (Live)
AI listens to live calls and scores them like a senior QA on empathy, resolution, tone, script, compliance, and upsell.
Omnichannel Inbox
Every conversation, every channel, one queue — with AI triage and clean human handoff.
Shopify Integration
Native connection to orders, customers, refunds, and tracking. Zero plugins needed.
AI Knowledge Base
Auto-learns from your policies, past tickets, and product catalog so drafts stay accurate.
Analytics & Insights
Real-time CSAT, resolution rate, first-response time, AI-draft acceptance and agent scorecards.
Returns & Refunds
Guided flows that validate policy, process the refund, and communicate proactively to the customer.
Agent Coaching
Weekly agent-level insights: what to say more of, what to avoid, and where to grow — all from real call scores.
CRM Sync (any CRM)
Two-way sync with HubSpot, Salesforce, Zendesk, Freshdesk — or any REST API / Zapier webhook.