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Blog
Ideas from the future of customer support.
Playbook · Featured
The 2025 D2C Customer Support Benchmark Report
We analyzed 4.2M tickets from 812 Shopify brands. Here’s what separates the top 10%.
Jun 24, 2025 · 12 min read
Product
Introducing Pulseflo Voice AI: The end of hold music
Human-sounding voice agents that verify orders and resolve issues in a single call.
Jun 12, 2025 · 6 min read
Guide
How to build a Shopify support flow that pays for itself
A step-by-step guide to automating refunds, address changes, and re-shipments end-to-end.
May 30, 2025 · 9 min read
Case Study
How Roamgear hit 94% CSAT in 30 days with Pulseflo
From two BPO agencies to one AI platform — the numbers, the workflow, the tradeoffs.
May 21, 2025 · 7 min read
Engineering
Building context-aware AI for eCommerce at scale
A technical look at how Pulseflo blends Shopify, Shiprocket, and customer history into every reply.
May 08, 2025 · 14 min read
Opinion
Why every support team needs an AI copilot in 2025
The economics have flipped. Human-only support is now the expensive option.
Apr 28, 2025 · 5 min read